In Brief

Contact center the Ideal solution to outsource your relationship management, it provides the necessary infrastructure and facilities that accommodate trained representatives to carry out all of your related activities.
With state-of-the-art latest technologies Orange manages a vast array of both inbound and outbound traffic through multi-media channels on 24 * 7 bases

More Information

Service Package 1: Welcome Desk
Orange Contact Center Welcome Desk receives incoming calls to the company and either redirects a call to the requested extension or a customer service representative, or takes a message.

Service Package 2: Full Services Desk
Orange Contact Center Full Services Desk provides advanced solutions and handles more complex request such as processing orders and taking reservations.

Service Package 3: Research Desk
Orange Contact Center Research Desk offers outbound call handling and processing in order to gather the necessary information for market research services, surveys and polls, in addition to telemarketing and new product announcements

Service Package 4: Leasing Positions
Orange Contact Center Leasing Positions enables companies that choose to utilize the space, facilities, equipment, infrastructure, and technologies of Orange whereby the human resources element stays under the management of our client.

Benefits

Focusing on core business objectives
Supporting and improving quality of service.
Gain market shares (exploring new markets)
Cost effectiveness
Recruitment interviews
Fulfilling end customer requirements